JAL House x IDEO
The Challenge
Reinventing the domestic checking experience in a high traffic area like JAL’s lounge at the Fukuoka’s airport (Japan).
The Outcome
We ran a user test session with an experiential prototype that was simulating the new checking experience.
A successful redesign with a human center approach based on the architectural restrictions of this airport as well as an improvement on the flow, ultimately optimizing the checking experience, making it more enjoyable and seamless.
Special focus areas
A comprehensive way finding system
Friction-less check-in app
A user centric self-checking kiosk
An intuitive labeling system
A convenient baggage drop off area
A seasonal seating area
Walk through the entire check ing experience in the video bellow: